COVID SAFETY

Do I need to be vaccinated to attend class?

We love all our clients regardless of their age, gender, political status or favourite drink, but we are also hard CORE about sticking to the rules, so in line with government policy, all clients will need to show that they are fully vaccinated against covid-19 to attend our classes.

Thank you for your understanding and for showing respect and support to our trainers and community regarding this policy.

What is your policy for clients who test positive or are a close contact?

If you test positive for Covid-19 please email our team we will extend your current pack by 10 days with the supply of a DHHS notification or RAT test result. If you are a close contact we will extend your current pack in line with the current Vic Govt guidelines. We are offering 1 close contact extension per person.

How do I show my vaccination status?

The easiest way to show your vaccination status to your trainer is via the “Service Victoria” app. Download the app, and follow the prompts to link your vaccination certificate to your profile in the app. Once it has been stored, every time you “check-in” using the QR code on the front door of the studio the app will display a big tick that you are vaccinated. Simply show the trainer on your way in.

What do I do If I am not vaccinated?

Contact The Core Cartel at jo@corecartel.com.au to have a chat about the options available to you

What hygiene measures do you have in place to help with Covid safety?

Our studios is considerate of social distancing with plenty of space between reformers, and we also have hand sanitiser dispensers available as you enter the premises.

High touch points are sanitised throughout the day. Disinfectant wipes are available for personal cleaning of equipment prior to and at the end of class for peace of mind.

Professional cleaners will be employed should deep cleaning be required.

What time should I arrive prior to class?

If you have been to the studio before, arrive 5 minutes prior to class. This gives the previous class enough time to leave the studio.

If you are new to the studio and Reformer Pilates, please complete the Introductory Class first. Once this is done, for your first full class, please arrive 5-10 minutes prior to the class. This will allow you to meet your trainer, fill out your registration form if you haven’t already done, and familiarise yourself with the studio. If you are late to your first class you may not be able to train.

What happens if I book into a class but then become unwell or begin to have Covid symptoms?

Our cancellation window is 9 hours allowing you time to cancel your class if you are not feeling up to it. Cancellations outside the 9 hour window are placed back into your account for next time. Cancellations within the 9 hour window are automatically taken from your pack.

We ask if you have booked into a morning class and are feeling unwell before you go to bed, it’s best to cancel out of the class then. It will free that space up for someone else who might be waitlisted.

Please cancel your classes if you have any symptoms or have been in contact with anyone who has.

Will the props and equipment still be used in class?

Yes. The box, weights, jump board, ring and toning ball will continue to be used as they are easy to wipe over.

How many people are in each class?

We have 13 Reformer Beds in each class. That is the maximum available.

Should I wear grip socks during class?

Socks are not required to participate in Core Cartel classes, however you can wear grip socks for an extra layer of cleanliness if you prefer.

What is The Core Cartel Reformer Pilates?

The Core Cartel style of Reformer Pilates is Fitness, Strength and Cardio. Our signature class offers a full body workout that fuses elements of cardio and strength training, ending with a specific guided cool down. You will leave feeling revitalised, toned and addicted to what we do.
Do you have a special offer for first timers?

Yes, we have an Intro Pack of 5 classes for $55 valid for use within 2 weeks. This offer is only available to new clients of The Core Cartel and is activated from the date of your first booking. It can be purchased once per client for used at any of our studios.

Clients setting up multiple accounts to purchase this offer more than once will have the pack cancelled, accounts merged and a credit for the value remaining in their account. No refunds are offered.
What options do I have for buying classes?

We offer monthly class packs and casual class packs. Find the option that suits you best on the Studio Pricing page of our website. You’ll see, the more you commit, the more you save.

How do I pay?

Download The Core Cartel App and open your account. Please purchase and book online as our studios require cashless transactions to comply with company hygiene policies.

How do I book classes?

Log in to your Core Cartel App. Select the date and time, then click book! We recommend you select the calendar reminder to receive a notification with your booking details.

Do I need to book in advance or can I just show up?

Yes, you do need to book in advance to attend a class.

I’m pregnant - can I still attend Core Cartel Group Classes?

You can attend our dynamic group Pilates classes up until you are 15 weeks along. After this however, due to the dynamic style of training you can no longer attend group classes. Always notify the instructor at each class. We can tailor 1:1 classes for you during your pregnancy however. Please speak to our instructors for more information. Any information received will be kept confidential and modifications for pregnancy will be delivered with the utmost discretion. A doctor's approval is required for high risk pregnancies.
How long before I can attend Core Cartel Pilates Classes after birth?

We ask that you wait until after you receive the all clear from your 6 week GP/Obstetrician check up.
Is there an age limit at The Core Cartel?

Yes. You must be over the age of 16 years old to attend a class at The Core Cartel. Our dynamic/high intensity classes are not suitable for young developing bodies.

What is your cancellation policy?

You have up to 9 hours prior to the start time of your class to cancel and avoid paying for the class you booked. Cancellations outside the 9 hour window are placed back into your account for next time. Cancellations within the 9 hour window are automatically taken from your pack.

If there is an emergency or you suddenly become unwell, we will ask for a medical certificate to reinstate the class you missed. Please note, cancellations can only be done via your Core Cartel App. We do not accept cancellations via social media, text, voicemail or email.
I can't make the class - can you refund the session?

Unfortunately no. Our cancellation policy outlines the procedure we must follow to ensure a consistent and fair playing field for all. If you have booked into a class and cancelled within the 9 hour cancellation window, you will lose the cost of that class.

I’m running late, can I still jump into class?

Please try to arrive 5 minutes early to class so your trainer can check you in, verify your vaccination status and help you get settled into class. Late arrivals may not be able to join class due to safety reasons.

What if a class is full and has a waitlist?

When a class is full you can join the waitlist. If a position becomes available you will be notified via email or text message when our system automatically adds you to the class. Please respond to the email or text immediately if you cannot make it. No-shows will result in forfeiting that visit.

Always jump on a waitlist as you’ll most likely get in!

Hot Tip: Ensure you have allowed communication via email AND text in your Core Cartel App to ensure you are prompted asap and don’t miss a class.

If you do not respond to a text message confirming your place in the class it is your booking to honour. If you reply N you will have the class credit returned to your account and you will be providing another client the opportunity to book.

How do Waitlists work?

If you have placed yourself on a waitlist, you can receive a notification anytime up to 2 hours prior to that class if a position becomes available. Our system will automatically put you in that class, so please respond to the email or text immediately if you cannot make it as no-shows will result in forfeiting that visit.

By adding yourself to the waitlist it is your responsibility to check if you have been added to the class. Please be mindful that if you are waitlisted for an early morning class as you may still be automatically added to a class overnight if a position becomes available. If you make the decision to not be available for the early morning class before you go to bed, please remove yourself from the waitlist.

Hot Tip: Ensure you have allowed communication via email AND text in your Core Cartel App to ensure you are prompted asap and don’t miss a class.

How many people can attend each class?

Our studio accomodates the current Victorian Government mandated client limit providing safe social distancing requirements. Our studio spaces vary between 100m2 & 130m2 allowing each person space to participate. Our studio has the capacity to accommodate 13 Reformers.

What do I need to know for my first class?

Please arrive 10 minutes early to your first class. This will allow you time to meet your trainer, fill out your registration form and familiarise yourself with the studio. If you are late to class you may not be able to train. Let your instructor know of any past or present injuries so that they can provide modifications for you. Please bring a towel and water with you (no glass please). We have a space for you to be able to leave your belongings during class. Our classes are high intensity with great music and engaging instructors to deliver you a fun active full body dynamic fitness class.
I have never done Pilates before. Should I join a group fitness class?

If you have never done reformer Plates before, we suggest you attend our introduction class (half an hour) to get an understanding of the reformer, and the types of movements undertaken in a class. Our instructors will also get an understanding of what you are hoping to achieve from our classes, and can therefore adjust to your requirements. All of our classes are suitable for most ages, sizes, genders and athletic abilities and we offer modifications to suit.
Can I still do Core Cartel Pilates if I have an injury?

If you have chronic back pain, are coming back from an injury or are pregnant, a one-on-one session with a Physiotherapist prior to attending a group class would be recommended. We would ask that you advise us of any specific injuries before class so we can modify for you.

What class do I start with?

You should always start with a Strength class, even if you have done Pilates elsewhere or are quite fit. Our classes use a lot of small muscle groups. You may be surprised at how challenging the class is and may need to build up your strength. You may also need to familiarise yourself with The Core Cartel dynamic training method, basic principles and exercises.
Do I need to be fit to attend a class at The Core Cartel?

No. Our classes are suitable for most ages, sizes, genders and athletic abilities and we offer modifications to suit. Classes are broken down using simple exercises so each client can work at their own pace. It is low impact and easy on the joints, however don’t be fooled, this is an energetic group fitness class in which you will sweat! During class, it’s normal for the muscle group you’re working to shake and burn. That’s a good thing!
What do I wear to class?

Wear comfortable clothes you can sweat, stretch and move in. We recommend gym tights, leggings or shorts and either a t-shirt or singlet top. You can wear grip socks if you prefer, but they are not essential.
Is there any free parking?

The Core Cartel has ample free parking, both on Toorak Road, and also in the Council Parking behind the studio.

What facilities do you offer?

We have a space to house your belongings in the studio and a bathroom, 13 Reformer Beds and Two Infrared Saunas.

Can I transfer or share sessions?

Unfortunately no. We are unable to transfer or share classes to a family member or friend. If you are unable to use your classes for a medical or other reason please contact us and we will find a solution for you.

What if my class is cancelled?

In the unlikely event The Core Cartel cancels a class, we will notify you immediately. The class will be placed back into your account.
Can I bring my kids or dog along to a class?

No you cannot. While we would love to offer the ability for children to wait in reception, unfortunately for health & safety reasons this is not possible while a class is taking place. We also love our furry friends but animals are not to be brought into the studio.
Can I bring my phone into the studio during class?

You are welcome to bring your phone into the studio, however we ask that you leave it with the rest of your belongings in our storage space and leave it on silent. We always encourage the use of your phone prior or after your class. We love you to share your Core Cartel experiences on social media. Be sure to tag us @thecorecartel.
How often should I come to The Core Cartel?

This question is asked often and it is difficult to answer, however, we suggest that 3 classes per week if you want to see results, but this is based on your fitness level, and fitness goals. Speak to one of our trainers and they can help determine what is best for you.
How can I see how many classes I have left on my account?

Using your Core Cartel App you will be able to see how many classes you have left in your current pack.

Can I suspend or extend my class packs?

As a rule, we do not extend Monthly or Casual Packs, however there may be circumstances that we can make an exception for you. Eg: If you are planning a holiday, please be mindful of the pack you purchase and let us know if you require a slight extension around those dates. There is no extension for our Intro Pack (5 for $55) or our Launch Pack.

How do Class Pack validity dates work?

The validity of your pack is activated when you book in your first class unless indicated as per Limited Edition Packs. If you booked your class for the 10th January, your pack is activated from this date and the expiry is calculated accordingly. If you then decide to book a class prior to 10th January, the system will automatically ask you to Buy Services. You will need to cancel your class on 10th January and rebook in your first class on the new desired date and then book your additional classes thereafter. All terms and conditions are available on purchase. All purchases are final.

Do you have? Gift Vouchers

Yes, you can purchase a gift voucher for any amount via your account. Vouchers are available for collection from the studio or we can mail them to you or your giftee. Please contact jo@corecartel.com.au once you have purchased the voucher to advise how you wish to proceed.

How do I find out more about Nutritional Consultations?

Initial consultations are required if you wisht to discuss your current diet and access meal plans/dietary advice. You can book this through The Core Cartel App.

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